Independent Service (Domestic Appliances) Limited is a national repair company that subcontracts all repairs to a network of independent repair companies across the UK and is owned by the Hi Group plc and is more commonly known as ISDAL.
Independent service was originally founded by Mike McNeila who formed ISDAL, at the time just known as Independent Service, in the late seventies to carry out repairs on Frigidaire appliances, Snowcap and a few other minor brands. At that time the offices were based in The Wirral not far from Candy. The actual date of formation is not known exactly but ISDAL is regarded to be one of the oldest, if not the oldest, work providers in the industry.
Mr McNeila eventually became ill with cancer and sold the business to the Hi Group who required it to perform service for its Frigidaire products since at the time it held the brand name on license from Electrolux.
ISDAL is primarily a commercial service and does not usually get involved with repairs directly to end consumers or promotes its services to end users.
The company holds the current contracts at the time of writing:
- Air Uno
- Foster S.p.a.
- Hoover Candy
- John Lewis
- Labcold Pharmacy
- LG Appliances
- The Warranty Group
Please note that ISDAL may not service all the products from the above list as some they only service specific products for or, on specific contracts.
At one point there was accusations that an employee in a senior position within the company was passing off repair work to another company that he was a director of at the time, the company that the work was allegedly wrongly passed to was JTM Contracts.
According to sources, the employee was terminated for improper conduct and he went to work full time for JTM.
When JTM was subsequently bought by The Pacifica Group that director left JTM only to reappear some years later working for NESN.
The full details have never been revealed.
Repair Trade Perception Of ISDAL
Most of the appliance repair trade think quite highly or, at least fondly of ISDAL for the most part as they are a more friendly company to deal with.
However they are also renowned for low contract rates within the industry and for picking up low volume contract work.
Closure Of Independent Service
On the morning of Tuesday 25th September 2012 Independent Service entered into administration as it was a part of the failed HI Group immediately ceasing to trade.
Much of the contract work has been relocated to other providers such as repaircare, 0800 Repair / JTM Contracts.