Please note that we are not ServiceNet and this is information on the company only, we will not be able to assist you with any queries for or regarding this company
ServiceNet are a company that have started after GoLocal seemed to cease to trade taking on much of the intellectual property of GoLocal according to ServiceNet.
ServiceNet is a facilitator only from what we can learn, it does not possess any field operatives at all as far as we are aware however, with former employees of 0800 Repair it would not be surprising if field service was carried out in-house on some level.
Beyond this little is known at this point about the business other than that it seeks to take payment for repairs upfront and then pass that work to local repairers to carry out.
It would be fair to say that ServiceNet is little more than a marketing company that charges a fee to pass a repair job to a local contractor.
They also operate the "Dyson Repair Centre", a Dyson vacuum cleaner repair service.
However it has come to light that the company intends to expand into the crowded and highly competative warranties market during 2013 although we have no knowledge if the schemes are self-backed and financed and, if not, who they are being underwritten by.
Because of the purchase of former GoLocal property there was, almost inevitably, a link drawn between ServiceNet and GoLocal but any such link has been strenuously denied by ServiceNet. Several forum members remain convinced that there is a link given the timings and circumstances of ServiceNet's arrival as well as the very similar look and feel to the business model, website and modus operandi of GoLocal.
Suspicion is raised further because the address used by ServiceNet is an address forwarding service and not the real address for the business. This means that should any invoicing go unpaid, there is no way by which to track down the company. It has also made it difficult to verify the validity of the business or, who operates it regardless of whose names appear as the registered directors.
It comes then as little surprise that all company websites linked to ServiceNet use the same mailing address, including many websites targetted to capture local search results that appear to be merely rebranded former GoLocal websites.
Where the ServiceNet business is actually located and who is involved remains a mystery.
Due to this some repairers have refused to carry out any work for ServiceNet.
We have had little feedback about ServiceNet to date with one ServiceNet customer claiming that they were being overcharged for a spare part which ordinarily is not a big deal but, in this instance, the overcharge was more than double the regular price for the spare. Whether this is typical or an error is completely unknown at the time of writing.
Service companies have fed back from customers that they felt that they have been cheated or ripped off but how much substance or evidence that there is to it is open to debate.
One such instance is the post on Twitter from Emma Lord on ServiceNet's Twitter feed, which is not very kind to the company or their service or pricing.
It is up to people to make their own mind up on whether ServiceNet is good or bad but, as new entrants, there are bound to be things that go wrong and it is important to note that it is a new company.
Our impression is of a young company that made the mistake of taking on a lot of baggage from a defunct company that has been largely derided in the applaince industry for, essentially, ripping people off. Whether or not this inherited impression remains around the neck of ServiceNet like a millstone remains to be seen.
Despite strongly denying any link to GoLocal other than the purchase of some elements of the failed business it is little wonder that links have been drawn by a number of people in the trade and we cannot understand why this is the case or the advantage of buying and using assets from a company with such a bad reputation.
This is reinforced by the address not being a real one and merely a forwarding serivce and the lack of information about who is involved with the company. These factors alone do make the business look somewhat suspicious.
Only time and feedback from engineers and customers alike will show whether ServiceNet is here to stay or not.
Update August 2013
We have now received information that seems to indicate a direct link between Servicenet and GoLocal in several documents. On the strength of the documents that we have received we would have to say that the two are most certainly linked to one another given that "GLG Marketing" is shorthand for Go Local Group Marketing and that the current director named at Companies House is a former director of the failed GoLocal business.
Therefore we have to update our advice to being that this business should be avoided by both the trade and public alike.