Minerva Services is the service arm of a company called Warranty Solutions that was set up in 2015 primarily, so far as we can gather, to carry out work for Vestel and the various retailer own brand labels that Vestel sell products to.
This as well as many of Vestel’s own brand labels such as Servis and Sharp.
Largely though it seems to be of the like of ProAction and Bush from Argos, Russell Hobbs form Asda and so on.
Given the relatively recent formation of the company not much is known about them nor can any comment be passed however they have been working closely with the Whitegoods Trade Association in a bid to provide a more rounded and quality level of service so, that is in their favour.
Warranty Solutions, as the name might suggest, is a provider of warranty underwriting for a number of brands and retailers where the cost of service is “underwritten” effectively by an insurer to remove the liability from the manufacturer, brand owner or retailer. This type of system is relatively common within the appliance industry.
As far as we can gather, before the split between Vestel and JTM/0800 service that was required by Warranty Solutions on Vestel and Termikel domestic appliances was being provided by First4Service.