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  Washing Machine Warranty

The things that will not be covered by the warrany on your washing machine and why not

A Zanussi washing machineAlmost all manufacturer warranties and most extended warranties as well as insurance cover will normally afford you protection from electrical or mechanical breakdown on a washing machine just as they will on other appliances.

However, it is important to keep in mind that this is all that is covered unless it is stated otherwise.

Here we will highlight the top issues that cause debates and even arguments over who is going to foot the bill however the points are not exhaustive and will vary from brand to brand although they will offer you a good idea of what to expect.

A lot of this is just simple common sense and most people that are reasonable understand that manufacturers and warranty companies simply cannot guarantee any product, never mind just washing machines, against every possibility.

Remember that no warranty covers everything and that there can be many exclusions to any warranty, calling out someone to resolve an issue that is not covered by your guarantee will almost certainly mean you have to pay for that service!

  Mains Voltage And Supply

The appliance manufacturer will not be responsible for the mains voltage in your home, that's up to you to sort out.

If your washing machine is faulty due to this then chances are that, unless the manufacturer is being extremely nice, that you will get a bill for finding that out for you.

Often we see problems not only with people's home wiring not being what we would say was good but also appliances on extension cords and so on that are a bit dodgy.

  Water Supply And Drainage

Again, the washing machine manufacturer is not responsible and it is up to the homeowner to ensure that both the water supply and drainage meets the installation requirements. If it doesn't and an engineer has to call to tell you this, even without being able to resolve the issue as he's not a plumber, then you will almost certainly get a bill for that.

It is very common to have blocked drains or faulty water supplies and it may be in your interest to check these before you blame your washing machine.

  Installation

If your washing machine has not been installed correctly, for example the supplies connected properly, transit straps removed and so on then the warranty will not cover this. You will get a bill for any remedial work and, if there is damage to the washing machine, you will have to pay to get it repaired, even when brand new.

It is the same story where you install your washing machine into an unsuitable location.

For example, an area of high humidity that causes electronic to fail or rust to form, that will not be covered by the warranty.

Or, the washing machine is installed in a garage and the pump freezes and burns out, again, that would not be covered by the warranty.

  Blockages

Any washing machine warranty we have come across will exclude blockages other than expensive service cover agreements. The reason is that the washing machine would be blocked by something that the user put in it, be that soap powder, a sock, a coin or whatever else.

Bottom line, the washing machine did not cause the problem to occur.

All manufacturers say that small items should be washed in a pillowcase or a wash bag so there isn't really a get out there even if something finds its way pinto the drain pump. In any event, if small items do get in there it is more than likely that it was forced there through overloading, which again is not the fault of the washing machine.

The only way that a blockage can occur is through use, it is astoundingly unlikely to happen any other way and, if the washing machine was to blame for it, then a part would have fallen off or broken and be blocking it however, your washing machine would also then not be working.

  Clothing Damage

No manufacturer that we know of or extended warranty will cover clothing damage and, if they do it is liable to be limited.

The biggest reason for this is that in all cases that we have ever come across with a few dramatic exceptions, damage to clothing in the machine will be caused by improper use. It is extremely common for people to use the wrong detergents and the wrong programs for the care labels on the garments. 

Also consider that the quality of some clothing is often an issue as well.

This is normally wrapped in with the manufacturer or warranty company not accepting claims for consequential losses as a part of the basis on which the warranty is offered. This also precludes the notion of claiming for lost earnings through time off work and so on.

  Wear And Tear

Most warranties will exclude wear and tear as well as items that require to be replaced in the course of normal operation. Just as servicing a car is not included in the warranty or replacement filters, tyres, oil and so on.

  No Fault Found

No warranty covers no fault being found.

You will almost certainly be charged if you have an engineer call and they can find no fault.

  Electrical And Mechanical

Usually all warranties will guarantee against electrical and mechanical failure but that really is the limit of them. So if a component in your washing machine fails through normal use then it will be repaired under the warranty but, anything else and all bets are off.

If it is something that you are doing wrong or, you've not installed the washing machine correctly etc then your warranty will not cover it in all probability.

Of course manufacturers and warranty companies could cover everything and, some extended warranties do but they are very expensive. To add cover for almost everything a manufacturer would have to put the prices up, quite likely significantly, to cover the additional costs.

Most however, to keep initial purchase prices low, take these costs out even on more expensive products as, putting these costs in would only make them still more expensive.

  Checking First Can Save You Cash

When you have any issue with any appliance our advice is to call the manufacturer and describe the problem that you are having in detail, then ask if there is anything that you can do or try to resolve the problem yourself. Most manufacturers are more than happy to assist in this way as, it could save them sending someone to your home to resolve a "non-fault" then having a difficult conversation with their customer afterwards over the bill if it is not a manufacturing defect or fault covered by the warranty.

No manufacturer wants to have those arguments with their customers.

At the same time, they also cannot afford to pay engineers to call needlessly because people cannot be bothered to check for simple, common sense errors before demanding an engineer calls.

Manufacturers and service engineers often find themselves placed in a difficult position in this respect as, they really do not want to have to have this conversation with the owner but, they are often forced to do so.

Good manufacturers will have the experienced staff available on their phones to answer any questions that you might have and will advice the best course of action but do remember to take their advice and to check the things that they ask you to. Doing so can save everyone a lot of time, potentially money and a load of hassle that nobody wants to have.

One of the largest causes for needless service calls is people getting used to new washing machines that work differently from their old ones. New washing machines are very energy efficient and many technologies have changed over the years meaning that your new washing machine may operate very differently from an older model.

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Warren Unwin
Indesit washer not draining
I have a indesit washer dryer, bought brand new in February now it's not draining the water, if checked the pump and everything else, but nothing is causing a blockage. If aranged an engineer to come out will I be charged for this
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mark cooper
washing comes out with white marks
hi

my mother who is disabled is telling me that her washing is coming out with white marks all over it, she is not in a position to try cleaning parts of machine herself so was wondering what the likely problem is and whether she can call out an engineer to sort this out .

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Rachel fyson
Faulty washing machine
My washing machine broke and covered under the manufacturer warranty but i refuse another one of their products i want a different make . Do they have to refund me a cheque or sort me a different machine out
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Andrea
Drum on an Indesit Washing machine
If the noise from the drum of a washing machine is making noise and is still under warranty, will this be covered?
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Kenneth
That really depends on what's causing the noise.
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Clive hercock
Warranty
If a washing machine needs repair under manufactuerers. Warranty.... Do you have to ret the machine for repair?

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