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  Tumble Dryer Warranty

Things that won't be covered by the warranty on your tumble dryer and why not

Beko heat pump tumble dryerAlmost all manufacturer warranties and most extended warranties as well as insurance cover will normally afford you protection from electrical or mechanical breakdown on a tumble dryer just as they will on other appliances.

However, it is important to keep in mind that this is all that is covered unless it is stated otherwise.

Here we will highlight the top issues that cause debates and even arguments over who is going to foot the bill however the points are not exhaustive and will vary from brand to brand although they will offer you a good idea of what to expect.

A lot of this is just simple common sense and most people that are reasonable understand that manufacturers and warranty companies simply cannot guarantee any product, never mind just tumble dryers, against every possibility.

Remember that no warranty covers everything and that there can be many exclusions to any warranty, calling out someone to resolve an issue that is not covered by your guarantee will almost certainly mean you have to pay for that service!

  Mains Voltage And Supply

The tumble dryer manufacturer will not be responsible for the mains voltage in your home, that's up to you to sort out.

If your tumble dryer is faulty due to this then chances are that, unless the manufacturer is being extremely nice, that you will get a bill for finding that out for you.

Often we see problems not only with people's home wiring not being what we would say was good but also tumble dryers on extension cords and so on that are a bit dodgy.

  Drainage & Ventilation

Again, the tumble dryer manufacturer is not responsible and it is up to the homeowner to ensure that both the ventilation and drainage meets the installation requirements and are adequate. If it doesn't and an engineer has to call to tell you this, even without being able to resolve the issue then you will almost certainly get a bill for that.

It is very common to have blocked drains where a dryer is drained out or inadequate ventilation and it may be in your interest to check these before you think on calling an engineer or you could end up with a bill.

  Installation

If your tumble dryer has not been installed correctly, for example the supplies connected properly, transit packing removed and so on then the warranty will not cover this. You will get a bill for any remedial work and, if there is damage to the tumble dryer, you will have to pay to get it repaired, even when brand new.

It is the same story where you install your tumble dryer into an unsuitable location.

For example, an area of high humidity that causes electronic to fail or rust to form, that will not be covered by the warranty.

Or, the tumble dryer is installed in a room with poor ventilation and overheats and cuts out would not be covered by the warranty

  Blockages

Any tumble dryer warranty we have come across will exclude blockages other than expensive service cover agreements. 

The reason is that the tumble dryer would be blocked by something that the user put in it or because filters have not been cleaned, which is by far the most common reason for this. And, this also can often lead to thermostat failures and other issues as well.

Not cleaning filters is also the top cause of fires in tumble dryers according to the London Fire Brigade and, we would not disagree.

Bottom line is that the tumble dryer did not cause the problem to occur.

  Clothing Damage

No manufacturer that we know of or extended warranty will cover clothing damage and, if they do it is liable to be limited.

The biggest reason for this is that in all cases that we have ever come across with a few dramatic exceptions, damage to clothing in your tumble dryer will be caused by improper use. It is extremely common for people not to read the care labels on the garments and dry them at the wrong heat, if they can be tumble dried at all! 

Also consider that the quality of some clothing is often an issue as well.

This is normally wrapped in with the manufacturer or warranty company not accepting claims for consequential losses as a part of the basis on which the warranty is offered. This also precludes the notion of claiming for lost earnings through time off work and so on.

  No Fault Found

No warranty covers no fault being found.

You will almost certainly be charged if you have an engineer call and they can find no fault.

  Electrical And Mechanical

Most warranties will guarantee against electrical and mechanical failure but that really is all that they will normally cover. So if a component in your tumble dryer fails through normal use or due to a manufacturing defect and so on then it will be repaired under the warranty but, anything else and all bets are off.

If it is something that you are doing wrong or, you've not installed the tumble dryer correctly etc then your warranty will not cover it in all probability.

Of course manufacturers and warranty companies could cover everything and, some extended warranties do but they are very expensive. To add cover for almost everything a manufacturer would have to put the prices up, quite likely significantly, to cover the additional costs.

Most however, to keep initial purchase prices low, take these costs out even on more expensive products as, putting these costs in would only make them still more expensive.

  Checking First Can Save You Cash

When you have any issue with any appliance our advice is to call the manufacturer and describe the problem that you are having in detail, then ask if there is anything that you can do or try to resolve the problem yourself. Most manufacturers are more than happy to assist in this way as, it could save them sending someone to your home to resolve a "non-fault" then having a difficult conversation with their customer afterwards over the bill if it is not a manufacturing defect or fault covered by the warranty.

No manufacturer wants to have those arguments with their customers.

At the same time, they also cannot afford to pay engineers to call needlessly because people cannot be bothered to check for simple, common sense errors before demanding an engineer calls.

Manufacturers and service engineers often find themselves placed in a difficult position in this respect as, they really do not want to have to have this conversation with the owner but, they are often forced to do so.

Good manufacturers will have the experienced staff available on their phones to answer any questions that you might have and will advice the best course of action but do remember to take their advice and to check the things that they ask you to. Doing so can save everyone a lot of time, potentially money and a load of hassle that nobody wants to have.

One of the largest causes for needless service calls is people getting used to new tumble dryers that work differently from their old ones. New tumble dryers are much more energy efficient and many technologies have changed over the years meaning that your new tumble dryer may operate very differently from an older model.

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