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Hoover dishwasher error codes and spare partsFault codes used on the Nextra series of dishwasher models from Hoover that may also be used on some Candy dishwasher models.

Please remember to support our site by buying Hoover spares from our spare part store and, if you decide that you really need an engineer please support the local repairers that help make this site possible, you can search for a repairer using the engineer search function.

Before you start any investigation of the fault or even remove the lid of your Hoover dishwasher please read and fully understand this article in full and pay particular attention to the safety and information notices at the bottom of this page as they contain extremely important information!

  Hoover Nextra Series Dishwasher Fault Codes

Like other fault codes these written for dishwasher repairers and not for the general public by Hoover and UK Whitegoods and they assume a certain level of competence on the part of the user in diagnostic routines. We have added some notes to try to assist you in determining the nature of the fault you have but, you will still need to investigate each failure on its own merits. For more help and advice on fault finding on a dishwasher please refer to our dishwasher fault finding guide from this link before you begin.

Please check that any Hoover dishwasher spares recommended are suitable for use on your particular model and production code or serial number. If you are unsure about the suitability of any spare part please ask to ensure that you get the correct spares for your dishwasher. Please, don't guess or assume as spares can be altered on a production run with the same model number having several different alternative components used.


Water fill time out

The dishwasher has failed to fill with water in a reasonable time.



Water drain time out

The dishwasher has failed to drain the water in a reasonable time.

  • Check water drain or waste hose
  • Check plumbing at drain point
  • Check water drain pump
  • Check wiring to water drain pump
  • Check connections to water drain pump



Anti flood device tripped

The dishwasher has detected a water leak through the anti flood device being activated.

  • Check base of the dishwasher for any leaks
  • Check resolve any leaking components
  • Check wiring to anti flood device



NTC fault detected

The dishwasher has detected and error with the temperature sensor or NTC, this can be cause by a short as well as an open NTC detection.

  • Check wiring to temperature sensor
  • Check temperature sensor
  • Check wiring control module



Main circulation pump fault detected

The dishwasher control module has detected a failure with the tachometric dynamo on the main motor or recirculation pump as Candy call it. To us, it's the motor tacho that has an error.

  • Check wiring to motor
  • Check motor tacho is in place and undamaged
  • Check wiring to control module



Water heating time out or fault

The dishwasher has failed to heat with water in a reasonable time or has failed to detect the water heating element.

  • Check water heating element wiring
  • Check water heating element
  • Check wiring to main control module



Turbidity sensor failure

The dishwasher detected a problem with the turbidity sensor which is the infrared sensor that detects the level of detergent in the water by reading the level of "turbidity" in the sump. Note that this fault code will only appear on models that have this feature fitted.

  • Check turbidity sensor wiring
  • Check turbidity sensor itself
  • Check wiring to control module



Water heating element safety switch open circuit


  • Check water heating element
  • Check water heating element wiring
  • Check wiring and connectors to main control module



Water heating element safety switch short circuit


  • Check water heating element
  • Check water heating element wiring
  • Check wiring and connectors to main control module



Water heating element failure

The dishwasher has failed to detect the water heating element or detects a short circuit on the heater.

  • Check water heating element wiring
  • Check water heating element
  • Check wiring to main control module

  More Hoover Dishwasher Help, Advice And Guidance

Should you need more help and guidance please use the links from this article as most of them will help you to understand your Hoover dishwasher a lot better and probably very much help you in diagnosing the fault you have. Of course there are many other articles on the site that will also help you do this.

In addition you can post in our help and advice forums after registering but please do pay heed to the information below before doing so and read the guides, they are there to help you. But if you are in any doubt at all or don't think you are up to diagnosing the fault yourself please get a professional repair engineer.

You must understand certain things before you begin or attempt any repairs on your own and we want to make these points very, very clear to anyone that decides to investigate one of these or any other dishwasher:

  • We are not responsible for your safety, you are and by using this guide you accept that and accept that any damage that you may cause and work undertaken is entirely at your own risk.
  • We will advise the common causes of the fault codes but we cannot guarantee that any parts or work recommended will resolve the issue. It is entirely your responsibility to diagnose your particular problem and resolve it.
  • We are not responsible for you buying spares that do not resolve the problem, this is down to your own diagnosis not ours.
  • No warranty is inferred, implied or given.

Also be aware that fault these Hoover dishwasher or error codes are not a "magic bullet", they will not tell you what the problem is, they will only offer you an indication of where the problem lies and they are no substitute for diagnostic skills. You can find out more about what fault codes actually tell you in this article. So please be well aware that, even with this new found knowledge you will still have to actually be capable of investigating and diagnosing the problem and this means adhering to basic appliance safety for working on them.

Please note that manufacturers can and do change fault codes without notice and we cannot guarantee that these error codes will apply to your particular model as all codes apply to a wide range of appliances and not normally any one specific model. To determine if these fault codes do apply to your particular Hoover dishwasher model please post a request to confirm this in the forums.

Pauline mclachlan
The door on my dishwasher has suddenly started to drop instead of lowering slowly. Can any one tell me what's happened.
mhamd e

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