Washing Machine Spare Parts

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Candy washing machine error codes and spare partsThese fault codes for Candy CMD washer dryers, these washer dryers and the boards board may be used on other washer dryer models produced by Candy but sold under other Candy brands such as Hoover, Zerowatt and others.

  Candy Washer Dryer Ranges

  • CMD Washer Dryer

  Reading The Candy Washer Dryer Fault Code

The Active Rinse & 90 minute LED's flash simultaneously, count the flashes for the error code as shown below.

Before you start any investigation of the fault or even remove the lid of the washing machine or washer dryer please read and fully understand this article in full and pay particular attention to the safety and information notices at the bottom of this page as they contain extremely important information!

Please remember to support our site by buying Candy washing machine spares from our store here and, if you decide that you really need an engineer please support the local repairers that help make this site possible, you can search for a Candy washing machine repairer using the engineer search .

  Candy Washer Dryer Fault Codes

These fault codes are written for washer dryer repairers and not for the general public by Candy and they assume a certain level of competence on the part of the user in diagnostic routines. We have added some notes to try to assist you in determining the nature of the fault you have but, you will still need to investigate each failure on its own merits. For more help and advice on fault finding on a washing machine please refer to our basic fault finding guide from this link before you begin.

Please check that any Candy, Hoover or Zerowatt washing machine spares recommended are suitable for use on your particular model and serial number. If you are unsure about the suitability of any spare part please ask to ensure that you get the correct spares for your washing machine or washer dryer. Please, don't guess or assume as spares can be altered on a production run with the same model number having several different alternative components used.

1

Door safety lock error
  • Check door is closed and latched correctly
  • Check wiring
  • Check door lock
  • Check drum braking device if fitted

 

2

Not filled in preset time allowed - washing machine does not fill
  • Check mains water pressure
  • Check inlet hoses for kinks
  • Check inlet filter
  • Check water inlet valve
  • Pressure switch fault
  • Wiring fault

 

3

Not drained after four minutes - washing machine fails to drain water
  • Check that filter is not blocked or obstructed
  • Check drain hose is clear of any blockage or obstruction
  • Check wiring to drain pump
  • Check drain pump is not defective
  • Check level sensor or switch
  • Check wiring to level sensor

 

4

Multiple instances of anti-flood contacts in pressure switch being made
  • Check for overfoaming evidence - can trip pressure switch
  • Check wiring to level sensor
  • Check pressure switch is not defective
  • Water inlet valve locked open

 

5

NTC fault - temperature sensor detected as either open circuit or shorted
  • Check wiring to temperature sensor
  • Check thermistor

 

6

Coreboard failure - defective electronic controller
  • Check wiring
  • Check electronic control PCB

 

7

Motor or drum jammed
  • Check for objects trapped in the drum
  • Check motor connector block
  • Check wiring
  • Check motor carbon brushes
  • Check tacho connections
  • Check motor

 

8

Motor tacho fault - washing machine motor tacho detected as open circuit or shorted
  • Check motor connector block
  • Check wiring
  • Check tacho connections
  • Check motor

 

9

Short circuit motor triac on electronic module
  • Check wiring
  • Check electronic controller

 

10

Not used
  • This error code is not used on these models and should not be displayed

 

11

Faulty dryer module
  • Check wiring and harness to tumble dryer unit
  • Check dryer heater
  • Check dryer thermostats
  • Check electronic control module

 

12

Communication error between control board and display module
  • Check wiring between the electronic boards

 

13

Communication error between control board and display module
  • Check wiring between the electronic boards

  Candy Washing Machine Spares

We have deliberately not given links to any spares in this article and, as you may suspect from this guidance, with very good reason.

Hoover, Candy, Zerowatt and all other Candy Group appliances are found using two key pieces of information, what the part is and the serial number from the rating plate. We can often find them from the model number because we can eliminate multiple instances on occasion and, we know what we're looking at and for, you often won't. But, even with our knowledge even we will often need the serial number or production code to identify the machine correctly and, accordingly, the spares required.

Our advice is very simple, don't guess at it and end up with the wrong parts, contact us from this link and check that you are ordering the correct Candy spares.

  More Candy Washing Machine Help, Advice And Guidance

Should you need more help and guidance please use the links from this article as most of them will help you to understand your Candy or Hoover washing machine a lot better and probably very much help you in diagnosing the fault you have. Of course there are many other articles on the site that will also help you do this.

In addition you can post in our washing machine forum after registering but please do pay heed to the information below before doing so and read the guides, they are there to help you.

You must understand certain things before you begin or attempt any repairs on your own and we want to make these points very, very clear to anyone that decides to investigate one of these or any other washing machines:

      • We are not responsible for your safety, you are and by using this guide you accept that and accept that any damage that you may cause and work undertaken is entirely at your own risk.
      • We will advise the common causes of the fault codes but we cannot guarantee that any parts or work recommended will resolve the issue. It is entirely your responsibility to diagnose your particular problem and resolve it.
      • We are not responsible for you buying spares that do not resolve the problem, this is down to your own diagnosis not ours.
      • No warranty is inferred, implied or given.

You also have to understand that fault or error codes are not a "magic bullet", they will not tell you what the problem is, they will only offer you an indication of where the problem lies and they are no substitute for good old fashioned diagnostic skills. You can find out more about what fault codes actually tell you in this article. So please be well aware that, even with this new found knowledge you will still have to actually be capable of investigating and diagnosing the problem and this means adhering to basic appliance safety for working on them.

Please do note that manufacturers can and do change fault codes without notice and we cannot guarantee that these error codes will apply to your particular model as all codes apply to a wide range of appliances and not normally any one specific model. To determine if these fault codes do apply to your particular Candy washing machine or washer dryer model please post a request to confirm this in the forums.

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