Candy Go Tumble Dryer Fault Codes

This set of fault codes for many Candy Go models of tumble dryer models including both normally vented and condenser tumble dryers and may relate to any other Candy Hoover produced tumble dryer models.

These error codes do not relate to ALL Candy tumble dryers. If you are unsure please ask in the forums as well as for all other Candy tumble dryer fault codes.

Before you start any investigation of the fault or even remove the lid of the tumble dryer please read and fully understand this article in full and pay particular attention to the safety and information notices at the bottom of this page as they contain extremely important information!

Please remember to support our site by buying Candy spares from our store here and, if you decide that you really need an engineer please support the local repairers that help make this site possible, you can search for a repairer on our free engineer search facility.

Candy GO Tumble Dryer Spares

We have purposely not listed any Candy tumble dryer spares in this article.

Please, don't guess or assume as spares can be altered on a production run with the same model number having several different alternative components used.

Candy Tumble Dryer Fault Codes

Fro mwhat we can gather where there is no digital display on the tumble dryer, the LEDs on the control panel will flash rapidly for the number of counts that equates to the error code as below so, three flashes is E3 and so on or, on dryer models that have a digital display the alphanumeric code will be shown in the display panel.

These fault codes are written for washing machine repairers and not for the general public by Candy and UK Whitegoods, they assume a certain level of competence on the part of the user in diagnostic routines. We have added some notes to try to assist you in determining the nature of the fault you have but, you will still need to investigate each failure on its own merits. For more help and advice on fault finding on a tumble dryer please refer to our basic fault finding guide from this link before you begin.

On the lower models in this range there is no digital display so you will get a binary code using the built in LEDs or neon lights that give indications and options. These can vary from model to model but the fault or error code will be displayed as a series of flashes, simply count the number of flashes between the pause and that relates to the error codes below. For exsample, one flash is E1, 3 flashes is E3 and so on.

E3

Water tank full
  • Empty water tank
  • Check wiring
  • Check float switch assembly
  • Check electronic controller

 

E4

Program selector faulty
  • Check selector
  • Check control module

 

E5

Front NTC fault - temperature sensor detected as either open circuit or shorted
  • Check wiring to temperature sensor
  • Check thermistor

 

E6

Main electronic control unit faulty
  • Reprogram main electronic control unit
  • Replace control unit

 

E7

Poor airflow detected
  • Check for blockages
  • Check filters
  • Check condenser unit is clear on condenser tumble dryer models

 

E8

Thermal fuse detected faulty
  • Check thermal fuse
  • Check wiring

 

E9

Thermal cut out detected faulty

This fault should automatically reset itself but if it does not then the thermal cut out is likely to be faulty.

  • Check thermal cut out
  • Check wiring

 

E10

Missing load

This error code will be displayed if the temperature exceeds 80˚C which will generally mean that the tumble dryer is being run empty.

  • Ensure that there is a load of laundry in your tumble dryer!

 

E14

Rear NTC detected faulty
  • Check rear NTC or thermistor
  • Check connectors
  • Check wiring

 

E15

Heater relay faulty (ccondenser dryer models) or Open front TOC (vented dryer models)

Condenser tumble dryer models:

  • Check heater relay
  • Check wiring 
  • Check heater

Vented tumble dryer models:

  • Check front thermal overload cutout (TOC)
  • Check wiring to TOC
  • Check connectors to TOC

Applies To Candy Tumble Dryer Models

The Fault codes above may apply to some or all of the following tumble dryer models from Candy and could apply to other models that use the same electronics and/or software.

HNC375T-84, ABCC266-S, CC267T-01S, GODC78-01S, OHNC480TS, HNC360B-88, GODC778-37, HNC485T-86, GODC67-86S, GODC78-86S, GODC36-47, GODC38T-47, GODC38T-01S, GODC38-86S, VHC380X-30S, GODC38T-88S, GODC375T-84, GODC36T-84, HPC370T-84, GO DC 38T-84, GODC38T/1-47, GO DC 38/1-8, HHKR381XT-S, GO DC78G-86S, GO DC 68G-47, GODC78GT-37S, GO DC38G-37S, VHC 781XTB/1, GO DC 78GT/1, AB IDC 60, ABIDC60-SY, HNC180S-80, HNC180-80, HNC180-SY, GODC28-12S, VOHC180-37, GODC18-37S, GO DC18/1-37, GO DC36BT-84, HNC 360BT-84, VHC 680F-85S, VHC 360T-84, GOC 780BT-S

More Candy Tumble Dryer Help, Advice And Guidance

Should you need more help and guidance please use the links from this article as most of them will help you to understand your Candy tumble dryer a lot better and probably very much help you in diagnosing the fault you have. Of course there are many other articles on the site that will also help you do this.

In addition you can post in our forums after registering but please do pay heed to the information below before doing so and read the guides, they are there to help you.

You must understand certain things before you begin or attempt any repairs on your own and we want to make these points very, very clear to anyone that decides to investigate one of these or any other tumble dryers:

  • We are not responsible for your safety, you are and by using this guide you accept that and accept that any damage that you may cause and work undertaken is entirely at your own risk.
  • We will advise the common causes of the fault codes but we cannot guarantee that any parts or work recommended will resolve the issue. It is entirely your responsibility to diagnose your particular problem and resolve it.
  • We are not responsible for you buying spares that do not resolve the problem, this is down to your own diagnosis not ours.
  • No warranty is inferred, implied or given.
You also have to understand that fault or error codes are not a "magic bullet", they will not tell you what the problem is, they will only offer you an indication of where the problem lies and they are no substitute for good old fashioned diagnostic skills. You can find out more about what fault codes actually tell you in this article. So please be well aware that, even with this new found knowledge you will still have to actually be capable of investigating and diagnosing the problem and this means adhering to basic appliance safety for working on them. As, if you don't and tell the engineers in the forums that you hooked up components to a live feed, worked on a live appliance and so on they will be a whole heap less willing to help you in our tumble dryer forum because they will assume that you are trying to commit suicide and are not safe working on your tumble dryer.

Please do note that manufacturers can and do change fault codes without notice and we cannot guarantee that these error codes will apply to your particular Candy tumble dryer model as all codes apply to a wide range of appliances and not normally any one specific model. 

 

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