explore uk whitegoods

appliance repair help

All the knowledge and help that you could ever need to try to help you to repair it yourself and solve many appliance issues and problems, offer buying advice and help as well as general repair guides, all completely free including a free forum for direct support and help Read More

buying new appliances

Need help with researching a new appliance purchase to find out whats good or bad, what features you need and don't need, where and how to install a new product? Then this section is where you need to go for lots of useful tips and information Read More

spare parts information

A wealth of articles that can help you to identify spare parts, diagnose specific spare parts and ordering advice to make sure you get what you need when it comes to parts Read More

error and fault codes

All the error and fault codes that we've come across published along with what they mean and what you can do about it to repair your appliance Read More

Candy Go Tumble Dryer Fault Codes

User Rating: 3 / 5

Star activeStar activeStar activeStar inactiveStar inactive

This set of fault codes for many Candy Go models of tumble dryer models including both normally vented and condenser tumble dryers and may relate to any other Candy Hoover produced tumble dryer models.

These error codes do not relate to ALL Candy tumble dryers. If you are unsure please ask in the forums as well as for all other Candy tumble dryer fault codes.

Before you start any investigation of the fault or even remove the lid of the tumble dryer please read and fully understand this article in full and pay particular attention to the safety and information notices at the bottom of this page as they contain extremely important information!

Please remember to support our site by buying Candy spares from our store here and, if you decide that you really need an engineer please support the local repairers that help make this site possible, you can search for a repairer on our free engineer search facility.

Candy GO Tumble Dryer Spares

We have purposely not listed any Candy tumble dryer spares in this article.

Please, don't guess or assume as spares can be altered on a production run with the same model number having several different alternative components used.

Candy Tumble Dryer Fault Codes

Fro mwhat we can gather where there is no digital display on the tumble dryer, the LEDs on the control panel will flash rapidly for the number of counts that equates to the error code as below so, three flashes is E3 and so on or, on dryer models that have a digital display the alphanumeric code will be shown in the display panel.

These fault codes are written for washing machine repairers and not for the general public by Candy and UK Whitegoods, they assume a certain level of competence on the part of the user in diagnostic routines. We have added some notes to try to assist you in determining the nature of the fault you have but, you will still need to investigate each failure on its own merits. For more help and advice on fault finding on a tumble dryer please refer to our basic fault finding guide from this link before you begin.

On the lower models in this range there is no digital display so you will get a binary code using the built in LEDs or neon lights that give indications and options. These can vary from model to model but the fault or error code will be displayed as a series of flashes, simply count the number of flashes between the pause and that relates to the error codes below. For exsample, one flash is E1, 3 flashes is E3 and so on.


Water tank full
  • Empty water tank
  • Check wiring
  • Check float switch assembly
  • Check electronic controller



Program selector faulty
  • Check selector
  • Check control module



Front NTC fault - temperature sensor detected as either open circuit or shorted
  • Check wiring to temperature sensor
  • Check thermistor



Main electronic control unit faulty
  • Reprogram main electronic control unit
  • Replace control unit



Poor airflow detected
  • Check for blockages
  • Check filters
  • Check condenser unit is clear on condenser tumble dryer models



Thermal fuse detected faulty
  • Check thermal fuse
  • Check wiring



Thermal cut out detected faulty

This fault should automatically reset itself but if it does not then the thermal cut out is likely to be faulty.

  • Check thermal cut out
  • Check wiring



Missing load

This error code will be displayed if the temperature exceeds 80˚C which will generally mean that the tumble dryer is being run empty.

  • Ensure that there is a load of laundry in your tumble dryer!



Rear NTC detected faulty
  • Check rear NTC or thermistor
  • Check connectors
  • Check wiring



Heater relay faulty (ccondenser dryer models) or Open front TOC (vented dryer models)

Condenser tumble dryer models:

  • Check heater relay
  • Check wiring 
  • Check heater

Vented tumble dryer models:

  • Check front thermal overload cutout (TOC)
  • Check wiring to TOC
  • Check connectors to TOC

Applies To Candy Tumble Dryer Models

The Fault codes above may apply to some or all of the following tumble dryer models from Candy and could apply to other models that use the same electronics and/or software.

HNC375T-84, ABCC266-S, CC267T-01S, GODC78-01S, OHNC480TS, HNC360B-88, GODC778-37, HNC485T-86, GODC67-86S, GODC78-86S, GODC36-47, GODC38T-47, GODC38T-01S, GODC38-86S, VHC380X-30S, GODC38T-88S, GODC375T-84, GODC36T-84, HPC370T-84, GO DC 38T-84, GODC38T/1-47, GO DC 38/1-8, HHKR381XT-S, GO DC78G-86S, GO DC 68G-47, GODC78GT-37S, GO DC38G-37S, VHC 781XTB/1, GO DC 78GT/1, AB IDC 60, ABIDC60-SY, HNC180S-80, HNC180-80, HNC180-SY, GODC28-12S, VOHC180-37, GODC18-37S, GO DC18/1-37, GO DC36BT-84, HNC 360BT-84, VHC 680F-85S, VHC 360T-84, GOC 780BT-S

More Candy Tumble Dryer Help, Advice And Guidance

Should you need more help and guidance please use the links from this article as most of them will help you to understand your Candy tumble dryer a lot better and probably very much help you in diagnosing the fault you have. Of course there are many other articles on the site that will also help you do this.

In addition you can post in our forums after registering but please do pay heed to the information below before doing so and read the guides, they are there to help you.

You must understand certain things before you begin or attempt any repairs on your own and we want to make these points very, very clear to anyone that decides to investigate one of these or any other tumble dryers:

  • We are not responsible for your safety, you are and by using this guide you accept that and accept that any damage that you may cause and work undertaken is entirely at your own risk.
  • We will advise the common causes of the fault codes but we cannot guarantee that any parts or work recommended will resolve the issue. It is entirely your responsibility to diagnose your particular problem and resolve it.
  • We are not responsible for you buying spares that do not resolve the problem, this is down to your own diagnosis not ours.
  • No warranty is inferred, implied or given.
You also have to understand that fault or error codes are not a "magic bullet", they will not tell you what the problem is, they will only offer you an indication of where the problem lies and they are no substitute for good old fashioned diagnostic skills. You can find out more about what fault codes actually tell you in this article. So please be well aware that, even with this new found knowledge you will still have to actually be capable of investigating and diagnosing the problem and this means adhering to basic appliance safety for working on them. As, if you don't and tell the engineers in the forums that you hooked up components to a live feed, worked on a live appliance and so on they will be a whole heap less willing to help you in our tumble dryer forum because they will assume that you are trying to commit suicide and are not safe working on your tumble dryer.

Please do note that manufacturers can and do change fault codes without notice and we cannot guarantee that these error codes will apply to your particular Candy tumble dryer model as all codes apply to a wide range of appliances and not normally any one specific model. 


Can't Find It? Need More Help With Your Fault? 

Buying spare parts for any tumble dryer or getting a service engineer can range from the simplest task in the world to a daunting one as you try to pick your way through model numbers, serial numbers, ranges and all sorts of information. We try to make this as simple as possible for you and take out any hassle but, sometimes, we know that we all need a little help from the experts.

Get technical help for your washing machine, dishwasher, cooker and other appliances in our help and support forums To get technical help for a tumble dryer then please click here for the tumble dryer forum
Get spares help and advice for washing machines, dishwashers, ovens, tumble dryers and more from our spare parts experts Contact us for spare parts using our online contact form, simply click this link for our contact page

Find Even More Information

Get more information on your including fault information, spare parts and repairs using the custom Google search below which will search our forums, the spares store and all articles.


Spare Parts

Spare parts for tumble dryers and all other major kitchen appliances

Get spare parts in our store

  Use our online support for spare parts Use our online support desk for spare parts
  Email us for spare parts Email us for spare parts

Or call on
01563 557156

Repair Engineer

Find a domestic appliance service engineer to repair your washing machine, dishwasher, cooker, oven, fridge or any other major domestic appliance
Find approved service engineers near you

Support Forum

Tumble dryer help and support forums where you can talk to actual domestic appliance engineers about tumble dryer faults and problems
Get more help with your from appliance experts in the tumble dryer forum

Fault Code App

Get our fault code guide app for trade from the Apple App Store for iOS devices and Google Play for Android devices
Get our fault code app on Apple App Store for iOS devices
Get the UK Whitegoods fault code app for Android devices on Google Play

get spare parts from our store

Washing Machine  Cooker & Oven   Tumble Dryer  Fridge Freezer  Dishwasher Cooker Hood Vacuum Cleaner Fridge Water Filters