In order to find spare parts for Gorenje the information that is often required and, required for sure where there are multiple versions, is the ART number.
Occasionally the serial number will be required but that's not so common to be needed for Gorenje spare parts.
Sometimes we will get away with just the model number where there aren't many versions but, it's better and more accurate to use the ART rather than the model which seems to be used more for sales than for service and spare parts.
The rating plate on a typical Gorenje appliance will look like this, it may vary but the info will be more or less the same:
The more information you give us from that, the faster and more accurately we will be able to help you.
To get to the part number is the most important thing to be doing as, from that you can then cross reference, find any alternative parts and so on as well as ensuring the part you get is correct.
Keep in mind that many, many spare parts are about the same size, look the same but this does not in any way mean that you can fit any as the differences are often slight but, means that they are not interchangeable. So, following the path here from the mode, ART and to the part number is the only way to ensure you get the correct spare part for your Gorenje appliance.
There are often scores of versions of a single part, things can change and it can be very confusing, we're here to help you through that and to prevent errors.
Guessing, using images alone and ordering because parts look like what you need, trying to measure things are by far and away the most common reasons that people get parts wrong. Please don't do this as it's hassle and cost you don't want or need, it's better to take the time and do it right the first time than try to fix it later.