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Typical mechanical scratching on a plate cleaned in a dishwasher


These type of scratch marks will normally appear at random on the surface of the china. These will usually look like light scratch marks and are often regarded as being from cutlery contactnig the plate which, can also be an issue with poor quality china.

This problem is not caused by a fault on your dishwasher and no repair or sercvice will be able to resolve this issue for you

Please see the notes below on how to prevent and avoid this problem.

Usually the result of:

  • Allowing china to touch in the dishwasher
  • Careless handling when loading or unloading the dishwasher
  • Sliding plates over each other when stacking them

Cause & Prevention


Mechanical scratching may be caused by general poor handling and often is, when loading and unloading the dishwasher.

It can occur while stacking the china.

It can also occur, especially with cups, by placing the china too close together in the dishwasher so that any movement caused by the force of the water spray or vibration of the basket results in the china rubbing together.


The damage is irreversible and cannot be treated.


Ensure that china items do not touch each other while loading and unloading your dishwasher or when in the basket.

Do not place plates horizontally over each other.



  How You Can Get Help With Dishwasher Problems

To offer support in helping people to determine the cause of dishwasher problems please use the dishwasher support forum.

It’s fast, free, easy and normally someone will pick up on the post that can assist you often with a few experts chipping in if needed. Just register if you don’t have an account, we don’t mail you, send you spam or any of that stuff.

Post up your question and give images if you possibly can and the guys in the forums will do the rest for you and try to identify the problem you have.

Cost you nothing, might save you some embarrassment or worse, a charge for a service visit that wasn’t needed.

  Photographs Of Damage

If you can post photographs of the damage or problem you are having this can be really helpful in allowing the dishwasher technicians to see what the problem is.

The guys have the knowledge to assist with most problems but the more information you give them, the better they can help you.

Sorina Ciobanu
Scratches on Plates
I get big scratches on my plates -
They're not in contact with each other in the dishwasher,
Not in contact with knives or forks,
I use the 1h cycle and capsule detergent.

What could it be?
Thanks !

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